Cancellation, Return & Refund Policy

1. Policy Overview

At Ambika Jewels, we take extreme pride in crafting authentic BIS hallmarked Dogra heritage jewelry, solid 22K/18K/14K gold, certified natural diamonds, and 925 sterling silver jewelry. We want every customer to be completely satisfied with their purchase.

This policy outlines our fair and transparent rules regarding order cancellations, return eligibility, inspection processes, and refund timelines in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian trade laws.

2. Order Cancellation Policy

* Note: Once a consignment has been handed over to the courier and a Shiprocket Air Waybill (AWB) tracking number is generated, the order cannot be cancelled in transit. You may proceed with our 7-Day Return Policy upon delivery.

3. 7-Day Return & Inspection Window

We provide a 7-Day Return & Exchange Window for all eligible ready-stock jewelry items purchased through our website.

4. Conditions for Accepting Returns

To protect the integrity of precious metals and high-value jewelry, returns are strictly subject to physical verification and must meet all of the following conditions:

• Unworn & Unused Condition: The jewelry item must show zero signs of wear, usage, scratches, resizing, or alteration.
• Intact Security Tag: The official tamper-evident security barcode tag attached to the jewelry piece must remain completely intact, unbroken, and attached. Removing or tampering with the tag voids the return.
• Original Packaging & Inclusions: The return must include the original Ambika Jewels presentation box, velvet pouch, protective padding, and security bubble wrap.
• Mandatory Documents: The original retail tax invoice (with GSTIN), official Bureau of Indian Standards (BIS) hallmark tag, and any accompanying gemstone/diamond certificate (GIA/IGI certificate card) must be returned in original condition.

5. Non-Returnable & Excluded Items

The following items cannot be returned for monetary refund:

• Bespoke 3D CAD Custom Orders: Jewelry made to individual customer specifications, sketches, CAD renders, or personal photographs.
• Personalized & Engraved Items: Rings, pendants, or kadas that have undergone custom name/date engraving or customized size changes.
• Items Damaged by Misuse: Products damaged due to improper customer handling, chemical exposure, or unauthorized repair attempts.

* Note: Ambika Jewels does not sell raw bullion or loose gold coins online. All catalog pieces are finished, wearable, hallmarked articles of fine jewelry.

6. Return Shipping & Reverse Logistics

To ensure safe transit of precious cargo, return shipments are coordinated directly via Shiprocket Insured Reverse Logistics:

1. Contact our concierge team at contact@ambikajewelsshop.com with photos of the item and intact tag.
2. Once return eligibility is approved, an insured reverse pickup will be scheduled by our courier partner.
3. Package the jewelry securely in the original box with tamper-evident seals provided by the courier executive.
4. Retain the signed courier pickup receipt with tracking AWB until inspection is complete.

7. Refund Method & Processing Timeline

Once your return arrives at our physical Jammu showroom:

8. Showroom Gold Exchange Policy

Apart from the 7-day return policy, Ambika Jewels provides an ongoing Gold Exchange Program at our Jammu showroom. You may bring old gold jewelry to exchange for brand-new designer pieces. Valuation is calculated strictly on the prevailing local bullion market rate on the date of exchange, based on transparent digital karigar purity testing and standard alloy melting assessments.